Esportal have clarified VAC ban situation
The Swedish matchmaking platform Esportal have paused their activity work until the problem with VAC-bans will be resolved, some Esportal players have been handed VAC bans in the last couple of days. It is assumed that among them was Freddie "KRIMZ" Johannson from fnatic.
We believe that what we are experiencing at the moment is similar to what happened with 5E Arena in October, where unaccounted for VAC bans were produced due to a conflict and compatibility problem between 5E Arena’s client and CS:GO trust mode. Our belief is that we will be able to solve the problem in the same way as they did, where we make sure that our software works in tune with VAC and that all bans are reversed. We also want to underline that we are convinced that the bans we have seen the last couple of days have nothing to do with actual cheating.
We apologise for the disruption and are working intensely to resolve the issue together with Valve, with a focus on:
- Reversing all VAC bans
- Getting our anti-cheat to work without causing issues, and
We will continue to work with Valve to find a solution for this specific issue, as well as to avoid similar issues in the future so that those of our users who have not been impacted do not have to worry.
As this problem has not yet been solved and we don’t want to jeopardise the status of our players, we have decided to close down all matchplay on the Esportal platform until we have a solution in place. Our conviction is that we will find a solution within the next few days that allows us to open the platform again.
We understand and share the deep frustration that our loyal community is feeling at the moment. We hope to be back soon, and to continue our work in contributing to the positive community around CS:GO.